Support

Need help with Alpstrack, found a bug, or have a suggestion? We'd love to hear from you.

Contact us

Email support@alpstrack.com and we'll get back to you as soon as we can.

Frequently asked questions

The map isn't showing my location.
Make sure location permission is enabled for Alpstrack in your device settings. The app remains usable without it, but your position won't be shown on the map.

A hut, bivouac, or track looks outdated or incorrect.
Map data is sourced from public and community mountain-data providers such as refuges.info, camptocamp.org, and skitour.fr. Let us know at the address above and we'll look into it.

I want to report a bug or request a feature.
Email us a description of what happened (and a screenshot, if you have one) — that's the fastest way to get it fixed.

Privacy

See our Privacy Policy for details on what data Alpstrack uses.